Refund Policy

When RoomMakeover refunds credits and subscriptions, how to ask, and how long it takes.

Aug 31, 2026

Last updated: 31 August 2026

This policy is part of our terms of service. It applies to purchases from Innomatrix Limited (company number 16188012), which operates RoomMakeover.

The short version

Unused credits can be refunded within 14 days. Credits you have already spent on completed renders cannot, because the image was produced and delivered. Failed renders never cost credits in the first place, so there is nothing to refund.

Try before you pay

Every new account gets 6 credits, which is 3 full-quality renders, with no card required. Free renders use the same settings paid renders use. We would rather you find out the service does not suit you before spending anything.

Credit packs

One-time credit packs are refundable in full within 14 days of purchase, for the credits you have not used.

If you bought 100 credits and used 10, we refund the 90 unused credits at the price you paid for them. If you used none, you get the full amount back.

After 14 days, unused credits stay in your account and do not expire, but they are no longer refundable.

Subscriptions

You can cancel a subscription at any time from your billing settings. Cancelling stops future charges immediately.

First billing period: if you cancel within 14 days of your first subscription payment and have used no more than 10 credits from that period, we refund it in full.

Later periods: we do not refund a period that has already started, and cancelling part way through does not produce a pro-rata refund. Your credits stay usable until the end of the period you paid for.

Accidental renewal: if a renewal charged you and you had not used any credits from the new period, tell us within 14 days and we will refund it.

When we refund regardless of the above

A technical fault on our side stopped you using credits you paid for.
You were charged twice for the same purchase.
Credits were deducted for a render that failed or was never delivered.
We closed your account for a reason that was not your breach of the terms.

In these cases the 14-day window does not apply. Tell us what happened and we will put it right.

What we do not refund

Credits already spent on renders that were generated and delivered to you.
Dissatisfaction with the artistic result of a completed render. AI generation is probabilistic, results vary between runs, and the free credits exist so you can judge quality before paying. If a render is broken rather than merely not to your taste, that is a technical fault and we will refund it.
Accounts closed for fraud or for abusing the free credit allowance.

Your legal rights

If you are a consumer in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days to cancel a purchase of digital content. By buying credits and using the service you ask us to begin supplying that content immediately, and you lose the right to cancel in respect of credits you actually spend. The right remains for credits you have not spent, which is what this policy gives you.

Nothing here limits your statutory rights, including your rights under the Consumer Rights Act 2015 if the service is not provided with reasonable care and skill.